Shipping Policy

Covid-19 Update: The safety of our team and customers is of the utmost importance. Therefore you can expect longer than normal shipping times. Please allow 2-13 business days for US shipment and 10-20 business days for international shipment. We appreciate your understanding during these unprecedented times.

Gen Y Vibes ships within the US and to Canada

Shipping  Your order will be sent out on average within 5 - 8 business days of ordering.

Normal Estimated shipping delivery timesUSA 5-8 business days; Canada 5-10 business days.

  • International: 10-20 business days
  • An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.                       
  • Where's my order? If your order didn't end up arriving, be sure to let us know! First, please check your shipping confirmation and check that you have entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, please ask your local post office if they have your package. Also, try checking with your neighbors in case the courier left the package with them.  If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at info@genyvibes.com with your order number. We're happy to see what can be done to help.